Placing Orders/Timing

Primary Contacts/Order Handling

Please contact your IPAC Sales Representative or Customer Service Representative for personal assistance and a detailed list of your IPAC contacts.

Minimum Order Quantity

When placing an order, the minimum requirement is:

Drums: 4 drums
Bulk: 1,000 gal.


We are committed to acknowledging all orders received during normal business hours (7:30 a.m. to 5 p.m. PST) within 24 hours of receipt. Orders are entered into the system within 24 to 48 hours of receipt.

We offer competitive lead times for our products that reflect the time necessary to process and prepare orders in a safe and cost-effective manner. Our lead times are calculated from the time an order is entered into our system. An order confirmation is provided within 24 to 48 hours of order entry and can be sent via fax or e-mail.

The lead times below are expressed in business calendar days. This is the typical time required from order receipt to order shipment.

Bulk, made-to-order: 10 - 14 Days
Package, made-to-order: 10 - 14 Days

Quick Turn Around Orders (QTAs)

If you need a quick turnaround order (QTA), we will do everything possible to process the order as quickly as possible without delaying other customers’ shipments. Please note that there may be extra fees associated in producing a QTA order, which would be explained prior to processing the order.

Split Load Orders

We offer split load options for a fee of $250 per truckload. Split loads are also subject to the freight difference of that of single compartment loads. These are not our fees, but rather the truck carrier fees.

Quality and Safety

At IPAC, our Safety and Environmental Policy mandates that all of our products can be manufactured and used safely. This means that we will not only comply with the relevant legal requirements but also continue to improve all matters of health, safety and environmental protection. We provide information to our customers to ensure the safe and responsible transportation, storage and use of our products.