Transport & Delivery

We have carefully selected reliable and quality-driven partners to ensure that your order is delivered under the right conditions, at the right time and to the right place.

Product Loading and Unloading

We use a set of basic criteria to ensure smooth and effective loading operations. Please contact your IPAC Sales Representative or Customer Service Representative with any specific requirements.

Standard Loading Times

Our standard loading times are:

Package: 2 p.m. - 4 p.m., Monday - Friday
Bulk: 7 a.m. - 1, Monday - Friday

Off-Loading Hours

Our carriers allow two hours for off-loading. After two hours, an hourly fee is assessed by the carrier.

Tanker Cleanliness

Our haulers are required to present a clean, dry Department of Transportation (DOT) specification road cargo tank trailer at the shipping location with a cleaning certificate regardless of the nature of the cargo. Exceptions can be approved with prior written agreement.

Railcar Delivery (IPAC-Supplied Railcar)

We also offer shipment of our products via railcar. Shipments are subject to demurrage, which is incurred after 7 free days. Free days are from constructive placement until constructive receipt. All terms and conditions for railcar deliveries will be agreed upon prior to placement of orders. Please contact your IPAC Sales Representative to discuss delivery rates and options.

No Waiver Policy

We operate on a no waiver policy on supply of all products. We will not ship products that do not meet mutually agreed upon specifications, analyzed by mutually agreed upon test methods. A certificate of analysis (C of A) containing the actual analysis for each lot or batch is provided with every shipment.